FAQ's
Disability Destinations is a platform that provides information and resources about both limited mobility and wheelchair friendly holiday properties. The goal is to help individuals with mobility challenges, sensory impairments, or other disability needs find accessible and inclusive holiday accommodation. From wheelchair-friendly accommodations to helpful services, Disability Destinations aims to make travel easier and more enjoyable for everyone, regardless of their mobility or health requirements. So when you’re looking for your next relaxing getaway let Disability Destinations helps you discover locations that are designed to accommodate your accessibility needs.
All information within our listings come from the property owners or listing agent.
If there is any information we hold that is incorrect please Contact Us so that we may ammend it within the listing.
While we would love to list accessible accommodation in every area of the world not all areas have accommodation available and we aim to update and add new listings as soon as we can.
If we do not list your property on our website please contact us using the List Your Property Page
We strive to provide information and recommendations that cater to people across the entire disability spectrum, be it physical or mental. While some of the listings on our website may not be wheelchair accessible, we have included them as we believe that not every disability is physical, and we want to ensure that everyone feels welcome and included in our community.
Our team is committed to creating a safe and welcoming environment for all guests, and we are continually working to improve accessibility in all areas of the industry. We understand that everyone’s needs are unique, and we are dedicated to providing resources and support to make your visits as enjoyable and stress-free as possible.
If you have come accross a piece of information on our website that you believe to be incorrect please let us know via the contact form below ,so that we can correct it in accordance with the Listings policy.
Last Updated: 23/06/2025
Welcome to Disability Destinations! By signing up and using our platform, you agree to the following terms and conditions. Please read them carefully before proceeding.
1. Acceptance of Terms
By accessing and using Disability Destinations, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services.
2. User Eligibility
You must be at least 18 years old or the age of majority in your country of residence (whichever is higher) to create an account and use our platform. By registering, you confirm that all information provided is accurate and current.
3. Account Registration and Security
You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
You agree to notify us immediately of any unauthorized use or suspected breach of security.
We reserve the right to suspend or terminate accounts suspected of fraudulent, abusive, or harmful activity.
4. Use of Services
Disability Destinations provides travel-related information, resources, and property listings focused on accessibility worldwide.
Users must not post, share, or distribute any false, misleading, offensive, or unlawful content.
We reserve the right to remove any content that violates these terms without prior notice.
5. User-Generated Content
By posting reviews, comments, property listings, or other content, you grant Disability Destinations a non-exclusive, worldwide, royalty-free license to use, reproduce, adapt, and distribute such content for promotional or informational purposes.
You must not infringe on intellectual property rights or post copyrighted material without appropriate permissions.
6. Privacy and Data Protection
We collect and process personal data in accordance with applicable data protection laws and our Privacy Policy.
By using our platform, you consent to the collection, use, and international transfer of your data as outlined in the Privacy Policy.
7. Limitation of Liability
Disability Destinations is an informational platform. While we strive to ensure all listings are accurate and up to date, information provided by property owners may change without our knowledge.
We are not liable for inaccuracies caused by third-party updates or omissions.
To the fullest extent permitted by law, we disclaim all liability for any direct, indirect, incidental, or consequential damages arising from your use of our platform.
8. Third-Party Links and Services
Our platform may include links to external websites, booking platforms, or third-party services. We are not responsible for the content, accuracy, or privacy practices of those third parties.
Engagements with external sites are entirely at your own risk.
9. Termination of Use
We reserve the right to suspend or terminate user accounts that violate these Terms and Conditions.
Users may delete their accounts at any time through their profile settings.
10. Changes to Terms
We may update these Terms and Conditions periodically to reflect changes in our services or global regulations.
Continued use of the platform after updates constitutes acceptance of the revised terms. The latest version will always be available on our website.
11. Contact Information
For any questions or concerns about these Terms and Conditions, please contact us at:
admin@disabilitydestinations.com
By using Disability Destinations, you confirm that you understand and agree to these Terms and Conditions, regardless of your country of residence.
All listings on our website are created through a blend of human input and artificial intelligence, ensuring the creation of highly efficient and comprehensive listing descriptions.
Each aspect of accessibility information is researched and manually inputted by us to guarantee accuracy. We are committed to providing reliable and thorough information to our website visitors, allowing them to make informed decisions with confidence.
Should you find any information we hold within our listings are incorrect please Contact Us so that we may correct it.
Affiliate Policy for Disability Destinations
Disability Destionations participates in affiliate marketing programs, which means we may earn commissions on qualifying purchases made through links on our website.
What is Affiliate Marketing?
Affiliate marketing is a type of marketing where we receive a commission for promoting other company’s products or services. When you click on an affiliate link on our website and make a purchase, we earn a commission from the sale.
How Does Our Affiliate Program Work?
We participate in affiliate programs with various companies, and we only promote products and services that we believe will be of value to our audience. When you click on an affiliate link on our website and make a purchase, we receive a commission on the sale.
Our affiliate links may be included in blog posts, social media posts, or other content on our website. We only recommend products or services that we have personally used or believe will be of value to our audience.
How Do We Use Affiliate Commissions?
We use affiliate commissions to support the ongoing operation of our website and to provide our audience with valuable content and resources.
Cost
Purchasing through our affiliate links will not incur any additional cost compared to buying directly from our affiliate partners. In fact, in some cases, you may even save money as we are provided with exclusive discounts by our affiliate partners. This is our way of providing more value to our readers while maintaining our commitment to providing accurate and reliable information.
If you have any questions or concerns about our affiliate program, please contact us the contact form below.
Last Updated: 23/06/2025
At Disability Destinations, we value and respect your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website and services, regardless of your country of residence.
1. What Information Do We Collect?
We may collect the following types of personal data when you use our platform:
Full name
Email address
Phone number
Physical address (if provided)
Accessibility preferences or travel needs (if shared voluntarily)
IP address, device type, browser information, and general location (for analytics and security)
Any other information you voluntarily submit through forms, profile fields, or communications with us
2. How Do We Use Your Information?
We may use your personal information for the following purposes:
To respond to your inquiries or support requests
To provide and manage your user account
To share updates, newsletters, or service information (if you opt in)
To improve our website’s content, accessibility features, and user experience
To ensure compliance with local laws and regulations
We do not sell or rent your personal information to third parties. We may share limited data with trusted service providers (such as email platforms or hosting services) only as needed to operate our platform. These providers are contractually obligated to protect your data.
3. How Do We Protect Your Information?
We take your data protection seriously. Measures include:
Secure servers with SSL encryption
Regular software updates and security monitoring
Limited access to personal information on a need-to-know basis
Data handling in compliance with international privacy regulations (e.g. GDPR, UK GDPR, CCPA, as applicable)
4. International Data Transfers
As we serve users from around the world, your information may be transferred to and stored in countries outside your own, including where data protection laws may differ. We ensure appropriate safeguards are in place when transferring data internationally.
5. Managing and Updating Your Information
You can access, update, or correct your information at any time by:
Logging in to your My Account page
Contacting us at admin@disabilitydestinations.com
Using the Contact Us page on our website
6. Account Deletion and Data Removal
To delete your account and remove all associated data, please contact us via:
Email: admin@disabilitydestinations.com
Our Contact Us page (please use the subject line: “Account Deletion” and include your registered email address)
We will process account deletions promptly, subject to any legal obligations to retain specific records.
7. Cookies and Analytics
We may use cookies and third-party analytics tools to enhance your experience, analyze usage patterns, and improve our website. You can manage cookie preferences through your browser settings.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, services, or applicable laws. Any significant updates will be posted on this page, and where required, we’ll notify you via email or on-site alert.
9. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy, please get in touch via our Contact Us page or email us directly at admin@disabilitydestinations.com.
Last Updated: 23/06/2025
This GDPR Policy explains how Disability Destinations (“we”, “our”, or “us”) collects, uses, processes, and protects your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable global data protection laws. This policy applies to all individuals who interact with our website, including visitors, customers, and business partners.
1. Types of Personal Data We Collect
We may collect and process the following categories of personal data:
Identity and Contact Information:
Name
Email address
Phone number
Postal address (if provided)
Usage and Technical Data:
IP address
Browser type and version
Device information
Geographic location (approximate)
Pages visited and duration of use
Voluntary Information:
Accessibility preferences
Communication preferences
Any other data you choose to submit (e.g., property listings or reviews)
2. Lawful Basis for Processing
In accordance with Article 6 of the GDPR, we process personal data based on one or more of the following lawful grounds:
Consent: You have given clear permission for us to process your data for specific purposes.
Contractual Necessity: Processing is required to fulfil a contract with you or to take steps at your request before entering into a contract.
Legal Obligation: Processing is necessary for compliance with legal requirements.
Legitimate Interests: Processing is necessary for our legitimate business interests (e.g. service improvement or analytics), provided these are not overridden by your data protection rights.
3. Purposes of Data Processing
We process your personal data for the following purposes:
To operate and maintain our website and services
To respond to your inquiries or support requests
To manage user accounts and property listings
To send newsletters and promotional materials (if you opt in)
To perform analytics and improve our offerings
To comply with legal obligations or resolve disputes
4. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When personal data is no longer needed, we will delete or anonymize it securely.
5. Data Security
We implement appropriate technical and organizational measures to safeguard your personal data from unauthorized access, disclosure, alteration, or destruction. These include:
SSL encryption
Access controls
Regular security audits
Staff awareness and training
6. Your Data Protection Rights
Under the GDPR, you have the right to:
Access: Request access to your personal data.
Rectification: Request corrections to inaccurate or incomplete data.
Erasure: Request deletion of your data in certain circumstances (“right to be forgotten”).
Restriction: Request a halt to processing under specific conditions.
Portability: Request your data in a portable format.
Objection: Object to data processing based on legitimate interests or direct marketing.
To exercise any of these rights, please contact us using the details below.
7. Data Transfers Outside the EEA
If we transfer your data to service providers or partners outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as:
Standard contractual clauses (SCCs)
Adequacy decisions from the European Commission
Binding corporate rules or equivalent protections
These safeguards ensure your data remains protected regardless of location.
8. Contact Us
For any requests, questions, or concerns regarding your personal data or this GDPR Policy, please contact us at:
📧 Email: info@disabilitydestinations.com
🌐 Contact Form: Available on our Contact Us page
We will respond to all valid requests within 30 days, or as permitted by applicable law.
Use of Google reCAPTCHA
To protect our website from spam, fraud, and abuse, Disability Destinations uses Google reCAPTCHA, a security service provided by Google LLC (or Google Ireland Limited for users located in the European Union or EEA). This service helps us ensure that actions performed on our site—such as form submissions—are made by real people and not automated software.
What reCAPTCHA Collects
When you interact with elements protected by Google reCAPTCHA, certain data is automatically collected and sent to Google. This may include:
Your IP address
Browser type and settings
Device information (e.g. operating system, screen size)
Date, time, and duration of interaction
Google cookies placed in your browser
Mouse movements, scroll behavior, and other interaction patterns
This data is collected and processed solely for the purpose of identifying suspicious activity and preventing abuse.
Legal Basis for Processing (GDPR)
The use of Google reCAPTCHA is based on our legitimate interest in ensuring the security and integrity of our platform (GDPR Article 6(1)(f)). This includes protecting our contact forms, user registrations, and other site features from spam and malicious activity.
Google’s Terms Apply
Your interaction with reCAPTCHA is also subject to:
Google’s Privacy Policy
Google’s Terms of Service
By using our website, you acknowledge and agree to the collection and processing of data by Google in accordance with these terms.
Questions or Concerns
If you have any questions about how Google reCAPTCHA works or how it affects your personal data, please feel free to contact us at:
📧 info@disabilitydestinations.com
If you have any further questions that are not addressed in our FAQ section above, please don’t hesitate to reach out to us using the form below. We pride ourselves on providing prompt and helpful support to all of our visitors and partners, and our team will be happy to assist you with any inquiries or concerns you may have.